Returns & Exchanges
We want you to love your purchase. If you're not completely satisfied, we're here to help with returns and exchanges.
Our Return Policy
7-Day Return
You have 7 days from the date of purchase to return items for a full refund.
Easy Exchange
Exchange for a different size or color, subject to availability.
Quality Guarantee
We stand behind the quality of our products and will address any defects.
How to Return Items
1
Contact Us
Call us at 0720 474 319 or visit our store to initiate your return request.
2
Prepare Items
Ensure items are in original condition with tags attached and original packaging.
3
Visit Store
Bring your items and receipt to our store for inspection and processing.
4
Get Refund
Receive your refund or exchange once the return is approved.
What Can Be Returned
Items must be in original condition
Original tags must be attached
Return within 7 days of purchase
Original receipt required
What Cannot Be Returned
Underwear and swimwear (hygiene reasons)
Items worn or damaged by customer
Items without original tags
Refund Information
Refund Methods
- • Cash refunds for cash purchases
- • Mobile money refunds for M-Pesa payments
- • Bank transfer for card payments
- • Store credit (if preferred)
Processing Time
- • Cash refunds: Immediate
- • M-Pesa refunds: Within 24 hours
- • Bank transfers: 3-5 business days
- • Store credit: Immediate
Need Help with a Return?
Our customer service team is ready to assist you with any return or exchange questions.
